Captain Voicemail, to save the DAY!

Two weeks ago, at about 8 pm, on a Sunday, or a Friday or something very unworklike, I received a phone call from one of our guys in Durban.

"Man, y'know, this printer, is not working. Says something about print spooler." - Riiiiiiiiiiiiiiiiiiiiight. That tells me a ton. I asked him if I can phone him back.

After a little deliberation, and actually getting through my pressing work at hand, much telepathy and much questioning led me to come to the conclusion that it's probably malware of some sort.

So I phoned the guy up, left him a voicemail, telling him to download Microsoft AntiSpyware, and install the latest virus definitions on that computer, do scans, and see if it fixes the problem. Easy to follow instructions, I would think?

Today, two and a half weeks down the line, he phones my manager, with the exact same problem. So my manager gets him on the phone, and I chat to him. The conversation ensues - "Sham, did you get my voicemail?"

"Yes man, I did, but y'know, I don't have that software."

"What software?"

"No man, y'know, the AntiSpyware. I don't have it."

"Uh... ok... download it?"

"From where?"

"The Microsoft website...? It is free, and all that."

"So like, must I just search for it?"

"Yes...."

There are some days when I wish I could push a button on my cellphone, and have a tiny piece of C4 charge located in someone else's cellphone blow their head off, because obviously they're not using it.